Policies

Refund and Exchange Policy

Thank you for choosing our handcrafted art and Judaica pieces. Each item is made with care and dedication, ensuring its unique and personal touch. Due to the handmade nature of our products, slight imperfections and variations are part of their charm and authenticity. Please review our refund and exchange policy below.

Refund Policy

  • Refunds are available only for items that arrive damaged or defective.

  • Important Note: Imperfections inherent to handcrafted art pieces are expected and are not considered damage. These imperfections add to the uniqueness of each piece. You can zoom into the pictures on our website to see detailed and accurate representations of each product.

  • To request a refund, please contact us within 7 days of delivery with your order details and photos of the damaged or defective item.

  • Approved refunds will be processed within 5-7 business days after we receive the returned item in its original condition. The refund will be issued to your original payment method.

Exchange Policy

  • Exchanges are available for items that arrive damaged or defective.

  • We do not offer exchanges for reasons such as change of mind or slight imperfections inherent in handcrafted items.

  • To request an exchange, contact us within 7 days of delivery with your order details and photos of the item.

  • Once approved, you can return the original item, and we will send a replacement at no additional cost.

Non-Refundable Items

  • Custom or personalized orders are non-refundable and non-exchangeable.

  • Items that have been used, altered, or damaged after delivery are not eligible for refunds or exchanges.

How to Contact Us
If you need assistance with a refund or exchange, please email us at [Your Email Address] with your order number and a description of the issue. We are here to help and will do our best to resolve your concern promptly.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service to ensure your return reaches us.

Thank you for supporting handcrafted art. Your understanding and appreciation of the unique qualities of handmade items mean the world to us!

 

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Shipping Policy

Thank you for choosing our handcrafted art and Judaica pieces. We aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for details on processing and delivery times.

Processing Time

  • All our items are handcrafted, and some may require additional preparation before shipping.

  • Orders will be processed and shipped within up to 7 business days from the date of purchase.

Shipping Carrier

  • We primarily ship using Canada Post, offering dependable delivery to our customers.

  • While Canada Post is our main carrier, we reserve the right to use another shipping carrier if needed to ensure your order arrives safely and on time.

  • We will respect the shipping service you selected at checkout (e.g., standard, expedited) regardless of the carrier used.

Delivery Time

  • Delivery times vary depending on the destination and shipping service chosen at checkout. Once your order is shipped, you will receive a tracking number to monitor your package.

Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Additional Information

  • Please ensure your shipping address is correct at checkout. We cannot be held responsible for delays or misdelivery due to incorrect or incomplete addresses.

  • If you have any special shipping requests or need expedited processing, please contact us before placing your order.

Contact Us
If you have any questions or concerns about your shipment, please feel free to email us at laurie.barchichat@gmail.com 

 We’re here to assist you!

Thank you for your understanding and support of handcrafted art. We appreciate your patience as we ensure every piece is prepared and shipped with care.